Knowledge Analyst

Company DescriptionCome join us and make a difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes:Continually improving the Knowledge Management processes.Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance and accuracy.Promoting the effective use of documentation and the Knowledge Base within the business.Main ResponsibilitiesDay-to-Day Operation:The Knowledge Analyst willManage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areasEnsure all new Knowledge Articles are reviewed for relevance and accuracy prior to publication.Ensure any outdated articles are archived accordingly.Ensure any existing articles are regularly reviewed for relevance, accuracy and currency.Work closely with all areas of IT support and development to