Customer Analyst
About the Job
Customer Analyst
Merseyside (Hybrid – 3x Days a Week in Office)
£40,000–£45,000
The Company
A leading UK retail business is investing heavily in its data function and is going through a significant period of growth across analytics and data engineering. The Customer Analyst will sit within the Customer & Digital Analytics function, working closely with the Ecommerce team to understand customer behaviour, online performance and opportunities to optimise the digital journey.
The Role
This is a commercially focused Customer Analytics position rather than a dashboarding-only role; you'll act as a key analytical partner to the Ecommerce function, transforming business questions into analytical problems and using data to identify opportunities and improve customer and commercial performance.
You'll work across areas including:
- Analysing customer behaviour and ecommerce performance
- Understanding customer journeys and online behaviour
- Investigating changes in basket value and conversion
- Identifying underperforming products and categories
- Analysing website funnels and customer journeys
- Evaluating website changes and UX improvements
- Measuring the commercial impact of data-driven decisions
- Developing automated BI and self-service reporting
- Building new analytical tools, reports and processes
- Presenting complex analysis as clear, commercially focused recommendations
You'll work closely with senior Ecommerce and Marketing stakeholders, understanding their analytical requirements and helping shape strategic roadmaps.
Your Skills & Experience
- SQL/bigQuery experience
- Exposure to GA4 is highly desirable
The Benefits
- £40,000–£45,000 salary
How to Apply
If you're a Customer, Ecommerce or Digital Analyst with strong SQL, BigQuery and GA4 experience and you're looking for a role where your analysis can directly influence customer and commercial performance, apply now for immediate consideration